Make sure that "cache/*" is writable and then try again
Exception Object
(
    [message:protected] => File inclusion failed
    [string:Exception:private] => 
    [code:protected] => 0
    [file:protected] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/lib/core/lhtpl/tpl.php
    [line:protected] => 558
    [trace:Exception:private] => Array
        (
            [0] => Array
                (
                    [file] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/lib/core/lhtpl/tpl.php
                    [line] => 531
                    [function] => fetchExecute
                    [class] => erLhcoreClassTemplate
                    [type] => ->
                    [args] => Array
                        (
                            [0] => 
                        )

                )

            [1] => Array
                (
                    [file] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/modules/lhinstall/install.php
                    [line] => 1973
                    [function] => fetch
                    [class] => erLhcoreClassTemplate
                    [type] => ->
                    [args] => Array
                        (
                        )

                )

            [2] => Array
                (
                    [file] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/lib/core/lhcore/lhmodule.php
                    [line] => 95
                    [args] => Array
                        (
                            [0] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/modules/lhinstall/install.php
                        )

                    [function] => include
                )

            [3] => Array
                (
                    [file] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/lib/core/lhcore/lhmodule.php
                    [line] => 485
                    [function] => runModule
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

            [4] => Array
                (
                    [file] => /home/microsoftsupport/public_html/livehelperchat-master/lhc_web/index.php
                    [line] => 39
                    [function] => moduleInit
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

        )

    [previous:Exception:private] => 
)